Privacy Policy

1. Data Controller

The data controller for personal data collected on lanvera.fr is:

Maison NLV — Paris 10, France

Email: contact@lanvera.fr

This Privacy Policy is established in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679).

2. Data Collected

Identity & contact details: name, email address, phone number, shipping address — collected for order processing.

Payment data: all payments are handled exclusively by Stripe, a PCI-DSS certified provider. Maison NLV does not store any card details.

Navigation data: IP address, cookies, browsing history on the site, analytics data.

Customer service exchanges: messages, emails and any communication related to customer support.

3. Purposes of Processing

Processing and dispatching your orders.

Managing your customer account.

Customer service and responding to your enquiries.

Marketing communications (only with your explicit consent).

Compliance with our legal and regulatory obligations.

4. Legal Basis for Processing

Contract execution: processing your orders and managing your account.

Legitimate interest: fraud prevention, site security, statistical analysis.

Consent: sending marketing communications and newsletters.

Legal obligation: retention of accounting and tax records.

5. Data Recipients

Stripe (payment processing) — payment data is transmitted to Stripe in accordance with their privacy policy available at stripe.com.

Colissimo / DHL (delivery) — your contact details and shipping address are shared with our carriers to fulfil your orders.

Vercel (hosting) — our website is hosted on Vercel's infrastructure.

Maison NLV never sells your personal data to third parties.

6. Retention Periods

Customer data (orders, account): 3 years from the date of the last purchase or last login.

Accounting and legal records: 10 years in accordance with French regulations.

Marketing consent: until you unsubscribe or withdraw your consent.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: obtain a copy of the data held about you.

Right to rectification: correct inaccurate or incomplete data.

Right to erasure ("right to be forgotten"): request deletion of your data.

Right to data portability: receive your data in a structured, machine-readable format.

Right to object: object to the processing of your data, in particular for marketing purposes.

Right to restriction of processing: request a temporary suspension of processing.

To exercise these rights, contact us by email at contact@lanvera.fr. We commit to responding within 30 days.

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) — www.cnil.fr.

8. Cookies

Strictly necessary cookies: essential for the site to function (session, shopping cart). These cookies cannot be disabled.

Analytics cookies: we use PostHog to measure audience and improve the user experience. This data is aggregated and anonymised.

No advertising or targeting cookies are used on this site.

You can configure your browser to refuse or delete cookies. Doing so may affect certain site functionality.

9. Data Security

All communications between your browser and our site are encrypted via HTTPS/TLS.

Payments are secured by Stripe, certified at PCI-DSS Level 1 — the highest security standard for payment data processing.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.

10. Transfers Outside the European Union

Stripe and Vercel are US companies that may process your data in the United States or other countries outside the European Union.

Such transfers are governed by appropriate safeguards, in particular the standard contractual clauses approved by the European Commission, in accordance with the GDPR.

11. Policy Updates

Maison NLV reserves the right to amend this Privacy Policy at any time to reflect legal developments or changes in our practices.

The date of the latest update is shown at the top of this page. We encourage you to review this page regularly.

12. Contact

For any questions regarding the protection of your personal data or this Privacy Policy, please contact us:

Email: contact@lanvera.fr

Address: Maison NLV, Paris 10, France